Effective Date: 03/12/2025
At Virtual Vibes Marketplace, we take fraud prevention seriously to ensure a safe and secure shopping experience for all our customers. By placing an order on our website, you agree to comply with our fraud prevention policies.
Order Verification
To protect against fraudulent transactions, Virtual Vibes Marketplace reserves the right to: ✔ Request additional verification for high-value purchases or orders with mismatched billing/shipping details. ✔ Cancel or hold orders flagged by our fraud detection system until verification is completed. ✔ Require government-issued identification or proof of payment ownership in certain cases. ✔ Refuse service to customers who attempt fraudulent activities.
Chargeback & Payment Disputes
✔ Unauthorized chargebacks or payment disputes will be investigated, and fraudulent claims may result in legal action. ✔ Customers who file unwarranted disputes may be banned from future purchases. ✔ If you have an issue with your order, contact our support team before filing a chargeback.
Account Security & Unauthorized Access
✔ Customers are responsible for maintaining the security of their accounts. ✔ If you suspect unauthorized access or fraudulent activity on your account, notify us immediately at support@virtualvibesmarketplace.com. ✔ We may suspend or terminate accounts associated with fraudulent activities.
False Claims & Policy Abuse
✔ Submitting false claims regarding defective items, undelivered packages, or unauthorized transactions may result in legal action. ✔ Excessive return abuse, false defect claims, or repeated misuse of our policies may result in account suspension.
We value the trust of our customers and are committed to maintaining a secure shopping environment. If you have any concerns regarding fraud or security, please reach out to our support team.