**Returns, Refunds, & Warranty Policy **
Effective Date: 2/27/2025
Return Policy
At Virtual Vibes Marketplace, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, you may be eligible for a return under the following conditions:
Eligibility for Returns
✔ Items must be returned within 30 days of delivery.
✔ Items must be unused, in their original packaging, and in resellable condition.
✔ Customers are responsible for return shipping costs, except for defective or incorrect items.
✔ Final sale items and hygiene-sensitive products (e.g., face masks, earrings, personal care items) are not eligible for returns.
Non-Returnable Items
In addition to perishable goods, the following items cannot be returned:
❌ Digital downloads (eBooks, online courses, templates)
❌ Opened health & hygiene products (earrings, skincare, hairbrushes, razors, etc.)
❌ Items marked as ‘Final Sale’ or ‘Non-Returnable’
❌ Personalized/custom-made products
Refund Processing Timeframe
✔ Once a return is approved, refunds will be issued within 5-7 business days.
✔ The refund will be applied to the original payment method.
✔ If an item is covered under warranty and a replacement is issued, a refund will not be provided.
Restocking Fees
✔ A 15% restocking fee may apply for items returned without original packaging or in a used condition.
Handling Fraudulent & Excessive Returns
✔ We reserve the right to refuse returns if a customer shows a pattern of excessive returns, claims false defects, or violates our terms.
How to Initiate a Return
- Contact our Customer Support Team at support@virtualvibesmarketplace.com with your order number and reason for return.
- We will provide return instructions, including the return shipping address.
- Once we receive the returned item, we will inspect it and issue a refund within 5-7 business days.
- Refunds will be processed to the original payment method.
- For higher-value returns, we recommend using a trackable shipping service. Virtual Vibes Marketplace is not responsible for lost return shipments.
Refund Exceptions
❌ No refunds or returns on digital downloads, final sale items, or personalized products.
❌ If the returned item is damaged, used, or missing original packaging, a partial refund may be issued.
❌ If an item is defective, we will replace it at no additional cost instead of issuing a refund.
Warranty Policy
We stand behind the quality of our products. For select items, we offer a 90-day limited warranty for defects in materials and workmanship.
Warranty Coverage
✔ 90-day warranty applies to electronic gadgets and accessories purchased from Virtual Vibes Marketplace.
✔ This warranty covers manufacturing defects only—not accidental damage, misuse, or normal wear and tear.
✔ Customers must provide photo proof of the defect when requesting a warranty claim.
✔ If approved, we will replace the defective product at no additional cost.
✔ For defective/damaged products, we cover the cost of shipping for replacements. If the item is returned for any other reason, the customer is responsible for shipping costs.
Exclusions from Warranty
❌ Fashion, jewelry, and lifestyle accessories do not come with a warranty, as they are subject to normal wear and tear.
❌ This warranty does not cover damage caused by misuse, water exposure, accidental drops, or modifications.
❌ Virtual Vibes Marketplace is not responsible for third-party warranties from manufacturers.
How to File a Warranty Claim
- Contact us at support@virtualvibesmarketplace.com with your order number, description of the issue, and photo evidence of the defect.
- If the claim is approved, we will send replacement instructions.
- The customer is responsible for return shipping costs, but we cover the shipping for the replacement item.
Contact Us
For any questions about our Returns, Refunds, & Warranty Policy, please reach out to us at: 📧 Email: support@virtualvibesmarketplace.com
📍 Address: 99 Wall Street #1866, New York, NY 10005
📞 Phone: 646-397-9253
Thank you for shopping at Virtual Vibes Marketplace! We appreciate your business. 🚀