Last Updated: 2/1/2025
Welcome to Virtual Vibes Marketplace! We are committed to delivering high-quality products and ensuring that your orders arrive as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping methods, delivery estimates, and tracking.
1️⃣ Order Processing Time
- Orders are typically processed within 2-5 business days (Monday–Friday, excluding holidays).
- If your order includes multiple items, they may arrive separately due to different warehouse locations.
2️⃣ Shipping Time & Delivery Estimates
Shipping times vary based on the supplier, product type, and destination. Below are general estimated delivery times:
| Shipping Method | Processing Time | Estimated Delivery Time |
|---|---|---|
| Amazon & AliExpress (Dropshipping) | 2-5 Business Days | 10-25 Business Days |
| Printify (Print-on-Demand) | 3-7 Business Days | 5-15 Business Days |
| ShineOn (Jewelry & Accessories) | 3-7 Business Days | 5-20 Business Days |
| ClickBank/Digistore24 (Digital Products) | No shipping required | Instant access |
| Standard International Shipping | 5-7 Business Days | 15-30 Business Days |
| Express Shipping (where available) | 1-3 Business Days | 5-10 Business Days |
🚀 Note: These are estimated shipping times and may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.
3️⃣ Shipping Costs
- Free Standard Shipping – Available on select products.
- Flat-Rate Shipping – Some products may have a fixed shipping fee.
- Supplier-Specific Shipping Costs – Items shipped from Amazon, AliExpress, Printify, or ShineOn may have shipping costs calculated at checkout based on their pricing policies.
- Express Shipping – Available for select items at an additional cost.
🚨 Important: Shipping fees (if applicable) are non-refundable once an order has been shipped.
4️⃣ Tracking Information
- Once your order has shipped, you will receive a tracking number via email.
- If your order contains multiple items, you may receive separate tracking numbers for each shipment.
- Some international shipments may experience delays due to customs clearance.
5️⃣ International Shipping
We currently ship only within the USA. However, in the future, we may expand to international locations.
Customs & Import Taxes
- Virtual Vibes Marketplace is not responsible for any customs fees, duties, or taxes imposed by the destination country.
- Buyers are responsible for checking their local import regulations before placing an order.
6️⃣ Lost, Stolen, or Delayed Packages
If your package is lost or significantly delayed, please follow these steps:
✔ Step 1: Check your tracking information.
✔ Step 2: If the package status shows “Delivered,” but you haven’t received it, check with your local post office or neighbors before reaching out.
✔ Step 3: If you still cannot locate the package, contact our Customer Support Team at:
📧 Email: support@virtualvibesmarketplace.com
🚨 Please note:
- We are not responsible for incorrect shipping addresses provided by the customer.
- Refunds or replacements will be reviewed on a case-by-case basis.
7️⃣ Returns & Refunds for Shipping Issues
We strive to ensure your order reaches you in perfect condition. However, if there are shipping-related issues, please refer to our Returns, Refunds, & Warranty Policy for details on how to request a replacement or refund.
📩 Need Help? Contact Us!
For any questions about shipping, tracking, or delivery times, feel free to contact us:
📧 Email: support@virtualvibesmarketplace.com
📞 Phone: 646-397-9253
💬 Live Chat: Coming soon
We appreciate your patience and support. Thank you for shopping at Virtual Vibes Marketplace! 🚀